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We strive to ensure you are completely satisfied with your purchase. If you are not fully satisfied, please review our return policy below:

1. Eligibility for Returns

• Items must be returned within 15 days of the original purchase date.
• Products must be unworn, unused, and in the same condition as received, with all original tags and packaging intact.
• Custom-made or personalized items are not eligible for return unless there is a manufacturing defect.

2. Return Process

• To initiate a return, please contact our Customer Service team with your order number and reason for return.
• Once approved, you will receive a return authorization number and instructions on how to return your item(s).
• Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

3. Refunds

• Upon receiving and inspecting your return, we will notify you of the status of your refund.
• Approved refunds will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.
• Shipping costs are non-refundable.

4. Exchanges

• If you need a different size, color, or product, please initiate a return and place a new order for the desired item.
• Exchanges are only possible if the requested item is in stock.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of delivery.

If you have any questions or need assistance with your return, please reach out to our Customer Service team. We are here to help and ensure your experience with Leather Outlet is a positive one.

Thank you for choosing Leather Outlet!